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Inside Selling

How we increased customer engagement via our SDR team

A few months ago, I threw my SDR team a challenge. A lot of our inbound leads were simply exiting the funnel without a reply. This was no…

Dec 7, 2022

How we increased customer engagement via our SDR team

Dec 7, 2022

What building sales teams from scratch has taught me

I had the pleasure of remodeling a sales team for the first time almost 8 years ago. Back then, I had the benefit of a VP of sales to…

Dec 8, 2020

What building sales teams from scratch has taught me

Dec 8, 2020

You got promoters after your NPS: What next?

This blog post is meant for customer success leaders, enthusiasts, and managers alike. If you have never heard of an NPS survey or have…

Nov 29, 2020

You got promoters

Nov 29, 2020

Customer Support: cost center or a super-power?

When we started the support team at Hiver, we assumed 2 things:

Oct 11, 2020

Customer Support: cost center or a super-power?

Oct 11, 2020

Published in
The Startup

3 indicators that your customer success team is heading the right direction

I have stated this blog post with this statement because I personally spend a lot of time pouring over our stats and analyzing what I can…

Sep 14, 2020

3 indicators that your customer success team is heading the right direction

Sep 14, 2020

How we bumped up our NPS by… (read to know by how much)

In May of 2019 Hiver ran its first ever NPS survey. What we saw did not impress us at all. Our NPS score was low and my customer success…

Nov 21, 2019

How we bumped up our NPS by… (read to know by how much)

Nov 21, 2019

Published in
The Startup

Read this if you suck at negotiating with your prospects

Sales individuals either hate negotiating or they love it. There is no middle ground on this one. You either excel at negotiating or you…

Jan 28, 2019

Read this if you suck at negotiating with your prospects

Jan 28, 2019

3 signs your sales team is misusing discounting

Discounts are the proverbial ‘double edged sword’. Discounting is without a doubt a powerful tool in the right hands when used sparingly…

Jan 21, 2019

3 signs your sales team is misusing discounting

Jan 21, 2019

Published in
The Startup

Why most sales individuals fail to close

Closing deals is an art, how many times have you heard that line? Do you agree? I don’t. Closing deals is a science, it’s about knowing…

Dec 23, 2018

Why most sales individuals fail to close

Dec 23, 2018

Published in
The Startup

Running a product evaluation via a mutual success plan

There are 2 distinct ways to handle product evaluations. The first is the mutual success plan driven product evaluation. Essentially, post…

May 17, 2018

Running a product evaluation via a mutual success plan

May 17, 2018

Inside Selling

Inside Selling

We are an Inside Sales consultancy with an altruistic bent of mind. Our articles are unbiased and designed to teach the next generation of sales individuals.

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