How we increased customer engagement via our SDR teamA few months ago, I threw my SDR team a challenge. A lot of our inbound leads were simply exiting the funnel without a reply. This was no…Dec 7, 2022Dec 7, 2022
What building sales teams from scratch has taught meI had the pleasure of remodeling a sales team for the first time almost 8 years ago. Back then, I had the benefit of a VP of sales to…Dec 8, 2020Dec 8, 2020
You got promoters after your NPS: What next?This blog post is meant for customer success leaders, enthusiasts, and managers alike. If you have never heard of an NPS survey or have…Nov 29, 2020Nov 29, 2020
Customer Support: cost center or a super-power?When we started the support team at Hiver, we assumed 2 things:Oct 11, 2020Oct 11, 2020
Published inThe Startup3 indicators that your customer success team is heading the right directionI have stated this blog post with this statement because I personally spend a lot of time pouring over our stats and analyzing what I can…Sep 14, 2020Sep 14, 2020
How we bumped up our NPS by… (read to know by how much)In May of 2019 Hiver ran its first ever NPS survey. What we saw did not impress us at all. Our NPS score was low and my customer success…Nov 21, 2019Nov 21, 2019
Published inThe StartupRead this if you suck at negotiating with your prospectsSales individuals either hate negotiating or they love it. There is no middle ground on this one. You either excel at negotiating or you…Jan 28, 2019Jan 28, 2019
3 signs your sales team is misusing discountingDiscounts are the proverbial ‘double edged sword’. Discounting is without a doubt a powerful tool in the right hands when used sparingly…Jan 21, 2019Jan 21, 2019
Published inThe StartupWhy most sales individuals fail to closeClosing deals is an art, how many times have you heard that line? Do you agree? I don’t. Closing deals is a science, it’s about knowing…Dec 23, 2018Dec 23, 2018
Published inThe StartupRunning a product evaluation via a mutual success planThere are 2 distinct ways to handle product evaluations. The first is the mutual success plan driven product evaluation. Essentially, post…May 17, 2018May 17, 2018