Inside SellingHow we increased customer engagement via our SDR teamA few months ago, I threw my SDR team a challenge. A lot of our inbound leads were simply exiting the funnel without a reply. This was no…4 min read·Dec 7, 2022----
Inside SellingWhat building sales teams from scratch has taught meI had the pleasure of remodeling a sales team for the first time almost 8 years ago. Back then, I had the benefit of a VP of sales to…3 min read·Dec 8, 2020----
Inside SellingYou got promoters after your NPS: What next?This blog post is meant for customer success leaders, enthusiasts, and managers alike. If you have never heard of an NPS survey or have…3 min read·Nov 29, 2020----
Inside SellingCustomer Support: cost center or a super-power?When we started the support team at Hiver, we assumed 2 things:9 min read·Oct 11, 2020----
Inside SellinginThe Startup3 indicators that your customer success team is heading the right directionI have stated this blog post with this statement because I personally spend a lot of time pouring over our stats and analyzing what I can…4 min read·Sep 14, 2020----
Inside SellingHow we bumped up our NPS by… (read to know by how much)In May of 2019 Hiver ran its first ever NPS survey. What we saw did not impress us at all. Our NPS score was low and my customer success…3 min read·Nov 21, 2019----
Inside SellinginThe StartupRead this if you suck at negotiating with your prospectsSales individuals either hate negotiating or they love it. There is no middle ground on this one. You either excel at negotiating or you…4 min read·Jan 28, 2019----
Inside Selling3 signs your sales team is misusing discountingDiscounts are the proverbial ‘double edged sword’. Discounting is without a doubt a powerful tool in the right hands when used sparingly…3 min read·Jan 21, 2019----
Inside SellinginThe StartupWhy most sales individuals fail to closeClosing deals is an art, how many times have you heard that line? Do you agree? I don’t. Closing deals is a science, it’s about knowing…5 min read·Dec 23, 2018----
Inside SellinginThe StartupRunning a product evaluation via a mutual success planThere are 2 distinct ways to handle product evaluations. The first is the mutual success plan driven product evaluation. Essentially, post…10 min read·May 17, 2018----